optionsXpress has the following security precautions to protect user's account and personal information:

  • Firewalls and Secure Socket Layering (SSL) Technology
    • information is encrypted online (padlock icon on the browser verify security)
    • invest in leading security technology
    • developed procedural safeguards to ensure that their processes meet or exceed industry standards.
    • protect user's information by receiving and sending it on the secured portion of their website
    • uses firewalls and Secure Socket Layering (SSL) technology among other methods to prevent unauthorized access to account information
  • Online Username and Password
    • Username and Password are unique
    • When a user provides their login and password to access customer-only areas, that information is encrypted during transmission.
  • PIN verification
    • To help prevent unauthorized cash transactions, optionsXpress requires all account holders to set a Personal Identification Number (PIN) for all online fund transfer requests
  • Forgotten Passwords
    • User's can only reset password after providing certain key pieces of information to confirm their identity
    • To help protect the security of your account, optionsXpress no longer provide or confirm user's password
    • no one from optionsXpress will ever call a user and ask the user to verify their password over the phone, nor will their Customer Service representatives be able to provide the user with their password
  • Failed Log In Attempts
    • block access to the account after a set number of unsuccessful login attempts
    • To restore access to an account, a user must contact Customer Service. Once optionsXpress have determined that no fraudulent activity has occurred, the user's  access will be restored. This is one of the best ways to protect an account from unauthorized users
  • Customized Automatic Timeouts

    • User's can set their automated account logoff to a reasonable time, to help ensure that they never leave their personal information untended. Timeouts may be set from as little as 15 minutes to as great as 180.

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